Terms of Service

Cirqlin is provided by Off Pixel Ltd, company number 17045733, registered office 124-128 City Road, London, England, EC1V 2NX ("we", "us"). Contact: hello@cirqlin.com.

Cirqlin provides signup and landing pages, audience data collection, WhatsApp community routing, integrations with third-party marketing and advertising tools, analytics, and related features, as available from time to time. We may add, change, or remove features; we will not materially reduce the core service you rely on without reasonable notice.

You are responsible for the accuracy of your account information, the security of your credentials, and everything done under your account. Accounts are for organisations and their authorised members; you are responsible for the people you add to your organisation. You must be at least 18 to hold an account.

4.1 Ownership. All fan data collected through your pages — contact details, signup records, attribution, analytics derived from them — belongs to you, not to us.

4.2 Our licence to it. You grant us the limited right to process that data solely to provide the service to you and on your instructions. The details of that processing are set out in the Data Processing Agreement, which forms part of these terms.

4.3 What we will never do.We will not sell your fan data, use it for our own or anyone else's advertising, pool it with other customers' data, or use it to train machine-learning models.

4.4 Portability. You can export your fan data in full, in CSV form, at any time, from the dashboard. We will never condition export on payment or continued use.

4.5 On termination. When your account closes, we delete your fan data within 30 days, except where law requires retention. Export it first.

You are the data controller for your fan data. That means you are responsible for:

• Having a lawful basis for collecting and contacting your fans, and honouring the consent choices they make on your pages;
• Complying with direct-marketing law (including UK PECR and equivalent EU rules) in every channel you use — email, SMS, WhatsApp;
• The lawful configuration of any advertising pixel or conversion tracking you enable (Meta, TikTok), including any disclosures or consent your audience's jurisdiction requires;
• Your WhatsApp communities themselves, which you create and run on WhatsApp under WhatsApp's own terms — Cirqlin routes fans to your invite link and does not operate your community;
• A privacy policy of your own where the law requires you to have one (Cirqlin lets you link it on your pages).

You must not use Cirqlin to: send spam or any communication without a lawful basis; collect data from anyone under 16; promote illegal events, goods, or services; upload unlawful, infringing, or deceptive content; probe, disrupt, or overload the service; misrepresent your identity or affiliation; or resell the service without our written agreement. We may suspend pages or accounts that breach this section, acting proportionately.

Connecting Mailchimp, Bird, Meta, TikTok, or other services is optional and at your direction. Your use of those services is governed by their terms; you are responsible for the credentials you connect and warrant you are authorised to use them. We are not responsible for third-party services' availability, behaviour, or charges (including messaging fees billed by those platforms).

Cirqlin is currently provided on an early-access basis at no charge. Paid plans, when introduced, will be notified in advance with published pricing; continued use after a notice period constitutes acceptance. We will not retroactively charge for early-access use.

We aim for high availability but provide the service "as is" without a formal SLA during early access. We will give reasonable notice of planned maintenance where practicable.

We own the Cirqlin platform, software, and branding. You own the content you upload (artwork, copy, links) and grant us a licence to host, display, and transmit it as needed to operate your pages. You must have the rights to everything you upload — including event artwork and photography.

Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence, or any other liability that cannot lawfully be limited. Subject to that: we are not liable for indirect or consequential loss, loss of profits, or loss of data caused by third-party services you connect; and our total aggregate liability in any 12-month period is limited to the greater of the fees you paid us in that period or £100.

You will indemnify us against claims arising from your content, your communications to your fans, your breach of direct-marketing law, or your breach of Section 5 or 6.

You may close your account at any time. We may suspend or terminate for material breach (with notice and an opportunity to remedy where reasonable), or for unlawful use immediately. Sections 4.5, 10, 11, and 12 survive termination.

We may update these terms; material changes will be notified at least 14 days before taking effect. Continued use after that constitutes acceptance.

These terms are governed by the law of England and Wales, with exclusive jurisdiction of its courts. If a provision is unenforceable, the remainder stands. These terms plus the Privacy Policy and DPA are the entire agreement.